Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping at Iron Bridge Tools. We want you to know exactly how your order will be packed, shipped, and tracked, so you can buy with confidence. This Shipping Policy explains our shipping options, delivery timelines, and everything you need to know about getting your tools and gear to your door.

At Iron Bridge Tools, we are an independent, multi-brand specialty retailer. We carefully source hand tools, power accessories, and specialist equipment, and we coordinate all fulfillment through our operations team. Please review the details below to understand our shipping methods, costs, and how we support you once your order is on its way.

Shipping Destinations and Coverage

We currently ship to residential and business addresses within the United States, including all 50 states and Washington, D.C. Orders are delivered to the address you provide during checkout.

Shipping Charges and Free Shipping Threshold

We offer straightforward, transparent shipping rates so you always know what to expect:

• Standard Shipping: $8.00 for orders placed through our website.
• Free Standard Shipping: Automatically applied to all orders with a subtotal of $45.00 or more before any applicable taxes or fees.

These rates apply to standard shipping within the contiguous United States. Depending on your location, shipping to Alaska, Hawaii, Puerto Rico, or U.S. territories may have additional charges or delivery time estimates. If your shipping destination involves additional fees, we'll show the exact amount at checkout before you confirm your order.

Order Processing Time

Because we coordinate fulfillment across our supplier network, please allow a short processing window before your order ships. In most cases, orders are processed and handed to the carrier within 1–3 business days after you place your order. Business days are Monday through Friday, excluding federal holidays observed within the United States.

Orders placed on weekends or holidays begin processing on the next business day. During high-volume periods, such as seasonal promotions or new product launches, processing may take a few extra days. If there is ever a delay beyond our standard processing window, we will notify you by email right away.

Delivery Time and Carrier

Once your order leaves our fulfillment center, delivery typically takes 3–7 business days for standard shipping. Delivery estimates depend on your location, the carrier's route, and any weather-related or logistical delays outside our control. We partner with reliable national and regional carriers to get your package to you as quickly and safely as possible.

You will receive an email with tracking information as soon as your order ships. Using the tracking number provided, you can follow your package's journey and see the estimated delivery date. Please note that the delivery estimate begins after the order has been handed to the carrier, not at the time of purchase.

Order Confirmation and Address Accuracy

When you place an order, you will receive an order confirmation email that lists the items purchased, your shipping address, and the shipping method selected. It is important that you review this confirmation carefully. If you notice any errors in your shipping address, contact us right away. We are happy to correct the address as long as your order has not yet been shipped. Once an order is in the hands of the carrier, we are limited in what we can change, and redirection may be subject to carrier policies and additional fees.

Always confirm that your street address, apartment or unit number, city, state, and ZIP code are correct before you submit your order. Incorrect addresses can cause delivery delays, unsuccessful delivery attempts, or returned packages.

Tracking Your Order

Once your order ships, we send a shipping confirmation email containing:

• Carrier tracking number
• Link to the carrier's tracking portal
• Estimated delivery date

We encourage you to track your package so you know when to expect it. Tracking is a reliable way to stay up to date, especially if you want to arrange for someone to be home to receive the delivery.

Split Shipments

Some orders may contain items from different brands or product lines. In those cases, items may be shipped separately and arrive on different days. This is normal and helps us get your order to you faster. If your order ships in multiple packages, each shipment will have its own tracking number, and you'll receive an email for each shipment. You'll only pay the shipping fee once, and free shipping thresholds are based on your order subtotal, not per package.

Carrier Events and Delivery Attempts

Our carriers make every effort to deliver your package during normal business hours. If no one is available to receive the package, the carrier may:

• Leave the package in a safe location at the delivery address, if deemed appropriate by the driver
• Leave a notice with instructions for pickup or rescheduling
• Make a second delivery attempt on the next business day

If you know you won't be home, consider having the package delivered to your workplace, a trusted neighbor, or a local pickup point where available. The carrier's tracking portal may also allow you to schedule a delivery time, redirect the package, or authorize a release. These options depend on the carrier and are subject to their terms.

Once a package is marked as "delivered," we are not able to assist with lost or stolen packages beyond what is outlined by the carrier. If you believe a package was marked delivered but you have not received it, contact the carrier directly using the tracking number, and also reach out to our shipping support team so we can help coordinate.

Delayed or Stuck Packages

We know how frustrating it is when a package doesn't arrive when expected. Our shipping support team is here to help. If your package has not moved in the carrier's tracking system for several days or is past the estimated delivery date, please contact us with your order number and tracking number. We will investigate with the carrier and do everything we can to get your package moving.

deliveries can be delayed for many reasons, including severe weather, carrier volume, or customs inspections. If there is a known delay, we will let you know as soon as we are informed.

Failed Delivery and Unclaimed Packages

If a carrier is unable to deliver your package after multiple attempts, the package may be returned to the carrier's local facility or held for pickup. In some cases, the carrier may return the package to our fulfillment center as "undeliverable."

If a package is returned to us as undeliverable, we will contact you to arrange a re-shipment. Please note that reshipment may be subject to additional shipping charges if the original shipping was free or if the return was caused by an incorrect address, refusal of delivery, or failure to pick up the package. We'll always communicate any charges with you before we reship, so you are never surprised.

Missing or Damaged Packages

If your package arrives damaged, please keep the original box and all packing materials. This documentation is essential for filing a claim with the carrier. Take photos of any visible damage to the outer box and the product as well, then contact our shipping support team immediately so we can assist you with a replacement or refund.

If your package has not arrived at all and the tracking shows no movement or no delivery, reach out to us at the shipping support email below. We will open a claim with the carrier and, once the claim is resolved, we will ship a replacement or issue a refund in line with our policy. We do everything we can to make this process as smooth as possible for you.

Customer Information Needed for Shipping Support

To help us resolve any issue as quickly as possible, please have the following information ready when you contact our shipping support team:

• Your full name
• Order number
• Shipping address, if a change is needed
• Tracking number, if available
• Description of the issue

Having this information at hand lets us verify your order, investigate quickly, and get a solution in motion without unnecessary back and forth.

How We Handle Shipping Inquiries

Our shipping support team is dedicated to resolving any questions or issues related to your delivery. When you contact us, here's what you can expect:

• We verify your order status in our system
• We provide tracking details or contact the carrier directly
• We coordinate with our fulfillment center for address changes, where possible
• We resolve lost or stuck packages by filing carrier claims as needed

If a package is confirmed lost or damaged in transit, the case is escalated to our after-sales team for replacement or refund, in line with our policies. We'll make sure you get the best possible outcome.

International Shipping

At this time, we only ship to addresses within the United States and its territories. We do not currently offer international shipping. If you are located outside the U.S. and are interested in our products, please check back in the future, as our shipping options may expand.

Customer Support and Shipping Contact

If you have questions about your order or need assistance with shipping, our team is here for you. Here's how to reach us:

• General Customer Support: support@ironbridgetools.us
• Dedicated Shipping Support: shipping@ironbridgetools.us

Our support hours are Monday to Friday, 8:00 AM – 5:00 PM Pacific Time. We aim to respond to all inquiries within 4 business hours during our service window. Messages received outside these hours receive an automated acknowledgment and are handled on the next business day. If a request requires specialist knowledge or involves a legal, quality, or complex shipping issue, we escalate the ticket within 1 business day to the relevant department.

When contacting us, please include the information listed above so we can help you quickly and accurately.

Working With Our Operations Team

Iron Bridge Tools is operated by Alder & Iron Holdings LLC, a privately held independent retail operations company. Our team manages inventory sourcing, order flow, customer service, and fulfillment coordination. This allows us to maintain quality and authenticity standards across all listings while providing you with clear and straightforward support at every step.

Special Offers and Discounts

From time to time, we run promotions such as discount codes. For example, you can use code SAVE10 at checkout to receive 10% off eligible items. This discount applies to eligible items as determined at checkout and can make meeting the free shipping threshold even easier. Coupon eligibility always follows checkout rules, so please check your order summary for exact pricing and shipping charges.

Payment Methods

We accept major credit cards and PayPal for all orders. Payment is taken at the time your order is placed. If you have questions about payment or your order total, our general customer support team is ready to assist.

Returns and Warranties

For your peace of mind, we accept returns within 30 days of delivery. If you need to return an item, please check our Returns Policy for details. Warranty terms vary by brand and product. For specific coverage, please refer to the product page or contact our support team, and we'll point you in the right direction.

Shipping issues are always handled with care, and we're committed to making things right when something goes wrong. Our goal is to get your order to you quickly, safely, and exactly as you expect. If anything falls short of that, we want to know.

Thank you for choosing Iron Bridge Tools. We appreciate your trust in us, and we look forward to serving you.