Refund Policy

Refund Policy

Last updated: August 23, 2026

At Iron Bridge Tools, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. This Refund Policy explains your options for returns, refunds, and exchanges, how the process works, and how we handle any concerns about product quality or authenticity.

Return Window and Eligibility

You may return any eligible item within 30 days of delivery for a refund or exchange. To qualify for a return, the item must be in its original condition, unused, and in its original packaging with all included accessories, manuals, and labels intact.

Certain items may not be returnable if they have been installed, modified, or damaged after receipt. If you have questions about whether a specific item is eligible, please contact us before starting a return.

How to Start a Return

To begin a return, contact our after-sales team at aftersales@ironbridgetools.us.
When you reach out, please have the following information ready:

• Your order number or proof of purchase
• The item name and model number
• The reason for the return or issue
• Photos if the item arrived damaged or defective

Once we receive your request, our after-sales team will verify your order details and provide a prepaid shipping label or return instructions. Please do not ship the item back before receiving our confirmation, as this may delay the process.

Condition, Inspection, and Approval

After you ship the item back, we will inspect it to confirm that it meets the conditions above. If the return is approved, your refund will be processed to your original payment method. If you paid by credit card, please allow up to 10 business days for the refund to appear on your statement. If you paid via PayPal, the refund will be issued to your PayPal account within 5 business days.

If the returned item does not meet our eligibility criteria (e.g., shows signs of use or is missing parts), we may reject the return or issue a partial refund. In that case, we will contact you with an explanation and, if applicable, arrange to ship the item back to you at your expense.

Refund Amount and Shipping Fees

Refunds are issued for the purchase price of the item. Original shipping costs are refunded only if the return is due to our error, such as a damaged or incorrect item, an authenticity concern, or a defect covered under warranty.

If you are returning an item for any other reason, the original standard shipping fee of $8.00 is non-refundable. If you received free shipping (orders over $45.00), that cost will not be deducted from your refund.

Exchanges

If you prefer an exchange instead of a refund, let us know when you contact our after-sales team. We will confirm availability for the replacement item. Exchanges are subject to the same 30-day return window and condition requirements. If there is a price difference, the additional amount will be charged, or the difference refunded, as applicable.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, is incorrect, or is defective, please contact us within 30 days of delivery at aftersales@ironbridgetools.us with photos of the issue and your order number. We will review the situation and arrange a resolution—typically a replacement or a full refund including original shipping costs.

For damage claims, please include clear photos of the item, its packaging, and any visible damage. This helps us resolve the issue quickly and thoroughly.

Quality and Authenticity Concerns

At Iron Bridge Tools, we are committed to selling only genuine, authentic products from the brands we carry: Black+Decker, Victron Energy, Fanttik, and Abbey Bike Tools. We guarantee that all products sold are genuine and sourced through authorized channels. If you have any concern about the authenticity or quality of an item, our quality assurance team is ready to investigate.

Please contact the quality assurance team directly at quality@ironbridgetools.us with the following information:

• Your order number or proof of purchase
• The product model number
• Clear photos of the item, packaging, and any security labels or holograms
• A short description of the suspected issue

Our quality assurance team will review your claim according to this process:

1. Log the claim in our quality system.
2. Compare the submitted details against our sourcing documentation and spot-check records.
3. Request additional photos or ask you to contact the brand for confirmation, if needed.
4. Provide a final verdict and remedy within 5 business days of verifying the claim.

If we determine that a product is not genuine, we will provide a prepaid return, a full refund of the purchase price and original shipping, and a $25 store credit as compensation. We will also escalate the supplier to the brand's anti-counterfeiting team for further investigation.

If the claim is not valid, we will explain our evidence step by step and provide guidance on how the product can be tested further. If you remain unsatisfied, we encourage you to compare the packaging and markings with the official brand information, or reach out to the brand directly for verification.

Warranty Coverage

Warranty terms vary by brand and product. If you experience an issue that may be covered under the manufacturer’s warranty, please contact our after-sales team at aftersales@ironbridgetools.us with your order number and product model. We will verify coverage and guide you through the next steps. For specific warranty details, you can also refer to the product page or contact our support team.

How We Handle Your Request

When you contact us, we will confirm your identity and order details, answer your query directly when possible, and, if needed, create a support ticket and assign it to the appropriate department. We aim to respond to all initial inquiries within 4 business hours during our service window (Monday to Friday, 8:00 AM – 5:00 PM Pacific Time). Messages received outside these hours receive an automated acknowledgment and are handled the next business day.

If your request requires specialist knowledge or involves a legal, quality, or shipping issue, we will escalate it within 1 business day to the relevant department. After your issue is resolved, we follow up to confirm your satisfaction.

Contact Information

If you have any questions about this Refund Policy or need assistance, please reach out to us through any of the channels below:

• Customer Support (general inquiries): support@ironbridgetools.us – response within 4 business hours, Monday to Friday, 8:00 AM – 5:00 PM PT
• After-Sales (returns, exchanges, defects): aftersales@ironbridgetools.us – response within 4 business hours
• Quality Assurance (authenticity, quality, safety): quality@ironbridgetools.us – response within 8 business hours

For all inquiries, please include your full name, order number if available, product model (if known), and a description of the issue. The more information you provide, the faster we can help you.

About Iron Bridge Tools

Iron Bridge Tools is an independent specialist retailer operated by Alder & Iron Holdings LLC (5128 NE 42nd St, Seattle, WA 98105, United States). We are an independent multi-brand store and are not the official brand store for Black+Decker, Victron Energy, Fanttik, or Abbey Bike Tools. We carefully curate and sell genuine products from these trusted brands, and we stand behind every item we sell. For any additional questions, our support team is available at support@ironbridgetools.us or by phone at +1 (206) 555-0194 during business hours.

We are here to make things right. Please don’t hesitate to reach out.