Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 23, 2026

This Privacy Policy explains how Iron Bridge Tools ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from ironbridgetools.us. By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Iron Bridge Tools is an independent specialist retailer offering a curated selection of hand tools and related gear from trusted brands including Black+Decker, Victron Energy, Fanttik, and Abbey Bike Tools. Our storefront is operated and managed by Alder & Iron Holdings LLC, a privately held independent retail operations company. Alder & Iron Holdings LLC handles the day-to-day operations of Iron Bridge Tools, including inventory sourcing, customer service, fulfillment coordination, and payment processing. Alder & Iron Holdings LLC also oversees compliance with applicable privacy, terms, and consumer protection regulations.

Information We Collect

Information You Provide to Us

When you interact with our store, we collect information you voluntarily provide, including:

• Contact and identity information: Your name, email address, shipping address, billing address, and phone number.
• Order information: The products you purchase, your order history, and any special instructions you include with your order.
• Payment information: We collect payment details when you make a purchase. We accept credit cards and PayPal. Payment details are processed by our payment service providers and are not stored on our servers unless required for order fulfillment or legal obligations.
• Customer support communications: When you contact us via email at support@ironbridgetools.us, we receive and retain the contents of your messages, your contact information, and any supporting details or documentation you provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• Device and browser data: IP address, browser type and version, operating system, and device identifiers.
• Usage data: Pages you view, the date and time of your visit, time spent on pages, referral URLs, and clicking behavior.
• Cookies and similar technologies: We use cookies, pixels, and similar technologies to recognize your browser or device, learn about your preferences, and improve the functionality and performance of our site. This includes session cookies that expire when you close your browser and persistent cookies that remain on your device until they expire or are deleted.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping, returns, and warranty coordination.
• To communicate with you about your orders, requests, and customer service inquiries.
• To provide you with promotional offers, such as our 10% off coupon code SAVE10, when you choose to receive them.
• To improve our website, product selection, and customer experience based on how our visitors use our store.
• To prevent fraud, protect the security of our website, and comply with legal obligations.
• To respond to privacy requests and regulatory compliance matters.

Legal Bases for Processing

Where applicable law requires a legal basis for processing your personal information, we rely on one or more of the following:

• Performance of a contract: Processing necessary to fulfill your order and provide our services.
• Legitimate interests: Processing to improve our store, prevent fraud, and maintain the security of our website, unless your rights override our interests.
• Consent: When you opt in to receive marketing communications or provide information voluntarily.
• Legal obligation: Processing necessary to comply with applicable laws and regulations.

Sharing of Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Payment processors: To process payments securely when you make a purchase using a credit card or PayPal.
• Fulfillment and shipping partners: To deliver your orders to your specified shipping address.
• Service providers: We may engage third-party service providers to assist with website hosting, analytics, email delivery, customer support tools, and other operational functions. These providers access your information only to perform services on our behalf and are contractually obligated to protect it.
• Legal and regulatory authorities: When required by law, subpoena, court order, or other valid legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, sale, acquisition, or other transfer of all or part of our business assets, your information may be transferred as part of that transaction.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Specifically, we use:

• Strictly necessary cookies: Required for the operation of our website, such as enabling secure checkout and remembering items in your cart.
• Performance and analytics cookies: Help us understand how visitors interact with our site so we can improve our design, product selection, and overall experience.
• Functional cookies: Remember your preferences, such as previously viewed products or language settings, to provide a more personalized experience.
• Advertising cookies: May be used to show you relevant offers and measure the effectiveness of our marketing campaigns. We use these only where you have consented to receive such cookies.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our website, including the ability to complete a purchase.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: Retained for the duration of the applicable warranty period and as required for tax, accounting, and legal purposes, typically up to seven years.
• Customer support communications: Retained for as long as needed to resolve your inquiry and for a reasonable period afterward for quality assurance purposes.
• Marketing preferences: Retained until you opt out or request deletion.
• Analytics data: Retained in aggregate, de-identified form where possible.

Security of Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption during payment processing, access controls restricting employee access to personal data, and regular monitoring of our systems for potential vulnerabilities. While no method of transmission over the internet or electronic storage is 100% secure, we strive to protect your information using commercially acceptable safeguards.

Your Choices and Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to update or correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Restriction: You may ask us to restrict processing in certain circumstances, such as when you contest the accuracy of your data.
• Portability: Where technically feasible, you may request a machine-readable copy of the data you provided to us.
• Objection: You may object to processing based on legitimate interests or direct marketing.
• Withdraw consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our legal and privacy department using the details provided in the "Contact Us" section below. We will verify your identity before responding to your request and will respond within the timeframe required by applicable law.

Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information promptly.

International Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. The data protection laws of the United States may differ from those in your country of residence. By using our website, you consent to the transfer of your information to the United States as described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may reach us through the following channels:

Iron Bridge Tools
5128 NE 42nd St, Seattle, WA 98105, United States
Phone: +1 (206) 555-0194
Email: support@ironbridgetools.us

Legal and Privacy Department: For privacy requests (access, correction, deletion), terms and policy questions, regulatory compliance requests, or formal complaints, please contact our dedicated legal and privacy team:

Email: legal@ironbridgetools.us

Our customer support team is available Monday to Friday, 8:00 AM – 5:00 PM Pacific Time. Messages received outside these hours receive an automated acknowledgment and are handled at the next business day. Our legal and privacy department aims to respond to privacy requests within 1 business day. If a request requires specialist knowledge or involves a legal, quality, or shipping issue, it is escalated within 1 business day to the relevant department.

When contacting us, please include the following information to help us process your request efficiently:

• Your full name
• Order number if applicable
• Product model (if known)
• Description of the issue or question
• For privacy requests, the nature of the request and relevant supporting details or documentation

We will confirm your identity as required before fulfilling most privacy requests. Any subpoena or court order received is escalated to legal counsel immediately.

Additional Information for Shoppers

Shipping: We offer free shipping on orders over $45.00. Standard shipping is $8.00 for all other orders.

Returns: Returns are accepted within 30 days of delivery. Please contact our customer support team to initiate a return.

Warranty: Warranty terms vary by brand and product. Please refer to the specific product page or contact support for coverage details. Iron Bridge Tools is an independent retailer and is not an official brand store for Black+Decker, Victron Energy, Fanttik, or Abbey Bike Tools. Product warranties are provided by the respective manufacturers.

Independent Retailer Disclosure: Iron Bridge Tools is an independent specialist retailer and is not affiliated with, endorsed by, or an official online store of Black+Decker, Victron Energy, Fanttik, or Abbey Bike Tools. We source and sell genuine products from these trusted brands under applicable laws.

This Privacy Policy is specific to the Iron Bridge Tools storefront at ironbridgetools.us and applies solely to information collected through this website. We thank you for trusting us with your information and are committed to safeguarding your privacy.